Welcome to zoo family Login website. This Site is provided by us solely to assist
gathering travel information, determining the availability of travel-related goods and
services, making legitimate reservations or otherwise transacting business with travel
suppliers, and for no other purposes. Use of the Site is governed by the following Terms
& Conditions. By using the Site, whether to review information or to book travel
reservations (through this Site or telephone with our call center), or for any other
purpose, you agree to these Terms & Conditions and agree they control any travel
reservations made with us. If you do not agree with any part of these Terms &
Conditions, you must not use the Site or book travel reservations with us. We reserve the
right to amend these Terms & Conditions at any time without prior notice. All amended
terms automatically take effect when these Terms & Conditions are updated. Your
continued use of the Site following the posting of changes to the Terms & Conditions
will mean you accept those changes. Please return to this page periodically to review any
Any and all statements made in these Terms & Conditions related to zoo family Login are also made on behalf of our affiliates, subsidiaries and parent companies, including all disclaimers.
zoo family Login values your trust. We seek to use reasonable organizational, technical, and administrative measures to protect your personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify customer service at so that we have an opportunity to try to address your concerns.
BY ACCEPTING THESE TERMS, YOU ARE AGREEING TO THE MANDATORY ARBITRATION
AND CLASS ACTION WAIVER CONTAINED BELOW.
zoo family Login does not act as principal but makes arrangements with
third-party vendors, such as, but not limited to airlines, hotels, car rental agencies, tour
operators and consolidators, (each a "Travel Supplier") for travel-related services which
include, without limitation, air transportation, lodging, and car rental (each a "Service
By using this Site, you acknowledge that the rates offered by zoo family Login and affiliate companies are a result of negotiation between zoo family Login and the Travel Suppliers and include certain fees retained by them for their services, taxes and other charges. When booking with any Travel Supplier through this Site, you authorize zoo family Login and affiliate companies to book reservations or enter a contract on your behalf with Travel Suppliers for the total price displayed, including such fees and any applicable taxes or charges related to the Travel Supplier's or zoo family Login's services.
zoo family Login shall not be liable for errors or inaccuracies on the Site, or the failure of Travel Suppliers from whom you obtain services through this Site, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators, vacation packages, activities suppliers, traveler assist service providers and insurance providers. zoo family Login, in providing travel management services, does not endorse, guarantee or insure the products or services, which are provided by an external supplier, the financial position of such suppliers or the reimbursement to you from any loss as a result of the financial condition of such supplier. In the event that a supplier defaults prior to providing the service to you were a payment has been made, your sole recourse for a refund shall be the defaulting supplier, unless such loss was caused solely by zoo family Login. In those situations, in which a supplier defaults prior to providing services you may pursue any recourse against the supplier for a refund, as permitted by law or statute.
Except as expressly stated herein, zoo family Login assumes no responsibility for actions relating to travel services beyond the control of zoo family Login or its employees. zoo family Login is not responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, nonperformance, irregularity, or any consequence thereof, which may be occasioned through neglect, or default or any other act or inaction of any Travel Supplier. zoo family Login shall not be liable for any fluctuation in price or change in schedule or equipment or accommodations for any travel service, which occurs subsequent to booking and payment for such service. zoo family Login shall not be liable for any cancellation, overbooking, delay, re-routing, strike, any weather occurrence or governmental occurrence as it affects your travel reservation made with us. zoo family Login shall not be liable for the depiction of travel products and services made available by any supplier of travel products and services, including but not limited to photographs, listed amenities, ratings and discounts.
zoo family Login acts as a service that provides value added service to retail travel agents and consumers. zoo family Login has no control over and assumes no liability for the actions of the suppliers from whom it obtains travel products or services.
zoo family Login shall not be liable for final currency conversion or rates when paid after a travel reservation is made with us for international travel products and services. You agree and acknowledge that currency rates vary and any quoted price on the Site in local currency is a guideline, and not binding on the side in local currency is a guideline, and not binding on the travel supplier or us.
Once certain travel reservations are made and paid for they may be completely non-refundable or there may be a penalty involved in cancellation or seeking a refund from the supplier of travel products and services. Once tickets have been issued there may be a penalty involved for cancellations and refunds. We do not have control over printed prices on the tickets, although some tickets may have BT (bulk fare) printed on them, some may have a specific value on them, which may be different (lower or higher) than the fare collected.
Discounts offered may vary depending on a number of factors including airlines utilized, class of service, destination, time of year (low, mid or high season), advance notice provided, minimum stay requirements fulfilled and flight load.
zoo family Login does not guarantee, endorse, validate or promote other advertiser's products and services that are advertised on our Site.
By booking with us a contract may be formed between you and a Travel Supplier, and additional Terms & Conditions may apply to your booking and purchase of travel-related goods and services. You hereby agree to be bound by all the Terms & Conditions of purchase imposed by any Travel Supplier with whom you choose to contract, including, but not limited to, payment of all amounts when due and compliance with the Travel Supplier's rules and restrictions regarding availability and use of fares, products, or services. Some Travel Suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your stay or during the use of the reserved products or services. Such deposit is unrelated to any payment received by zoo family Login for your hotel, car or airline ticket booking. You understand that any violation of a Travel Supplier's rules and restrictions may result in the cancellation of your reservation(s), in denial of access to the respective Service Element or services, in your forfeiting any amount paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.
Certain customers may be eligible to receive a discount off cancellation,
refund or ticket change service fees, as described in our Compassion Exception Policy (CEP)
|Category||Eligibility requirements||Discount off service fees|
|Bangladesh Army/Navy/Air force (traveller and Immediate family*)||Military ID must be provided||100% discount off zoo family Login cancellation, refund or ticket change service fees|
|Customers directly affected by severe weather, natural disaster or other uncontrollable event||If airline is waiving change/cancel fees, we will follow||100% discount off zoo family Login cancellation, refund or ticket change service fees|
|Bereavement (affecting traveller and Immediate family*)||Letter from the funeral center is required||100% discount off zoo family Login cancellation, refund or ticket change service fees|
|Customers with visual impairments||Customer must state that he or she has a visual impairment and is unable to use the web site||50% discount off zoo family Login cancellation, refund or ticket change service fees.|
|Senior citizens (65 years and over)||Proof of DOB required||50% discount off zoo family Login cancellation, refund or ticket change service fees.|
|Youth (between 18 and 25)||Proof of DOB required||50% discount off zoo family Login cancellation, refund or ticket change service fees.|
*Immediate family is defined as: spouse, domestic partner, children, parents,
siblings, grandparents, grandchildren, aunts, uncles, nieces, and nephews. Eligibility
applies whether the relationship is biological.
Please note: The above CEP only applies to zoo family Login's own
cancellation, refund or ticket change service fees. Customers may still be responsible for
airline and/or other supplier imposed penalties, as well as any fare difference. zoo family Login does not control the policies of these airlines and/or other suppliers.
In the unlikely event that you find a lower rate on zoo family Login or on any
other Bangladeshi based website for the same itinerary within 24 hours of booking with
zoo family Login, we will either cancel your current itinerary and provide you a full refund,
or refund you the entire difference in price. You will need to provide documentation that
all the elements of the lower offer, including, without limitation, the departure and
arrival dates and locations, airline, class, fare, cancellation policy, hotel room, hotel
rate, car class and any other material conditions are the same as the itinerary you booked
with us and available for booking online. Once we've verified that the information provided
meets the requirements of the BPG, we will process a full refund of the price difference
between the lower offer and the price of the itinerary you booked with us, or, at your
option, cancel the itinerary you booked with us and refund to you the entire amount paid.
The following offers are not subject to this Best Price Guarantee: Military, Student,
Government, Tour Operator Fares, Bulk Rate or an airline's "Web Only" fare. Please see
complete Best Price Guarantee terms and conditions for full details.
You must email us along
with competitor's offer, name of competitor, and screenshots of flights actually available
to be booked from a reputable Bangladesh website within twenty-four (24) hours after your
zoo family Login booking to make a claim under the Best Price Guarantee. The lower rate must be
available for booking at the time you contact us, as determined by our customer service
The Best Price Guarantee is available only if the lower priced offer matches exactly each and every element present in itinerary booked with us, - such as same, specific carrier or provider (including same class of service and refund policy), - the exact same dates and times of travel or service, the same airfare class, hotel room type, car class and any other material conditions as booked through zoo family Login. The comparison must be with the same product stand-alone through another website. The Best Price Guarantee is not available for bookings on websites where the carrier booking details are unknown until after purchase, such as an auction website or a website offering opaque fares. You must meet all requirements imposed by the lower price offer (if any), including, without limitation, residency, regional and age-related requirements. The interpretation given by zoo family Login to these rules is final and binding.
Comparison rates must be available to the general public online. The Best Price Guarantee applies only to prices both advertised and available to the general public on a Bengali/English-language website. For example, this does not include rates offered on membership program websites, corporate discounts or rates; group, charter, rewards program, incentive, meeting, convention, consolidator or interline prices; prices obtained via auction or similar process; or prices available only by using a coupon or other promotion not offered to the general public. In ordered to be considered by zoo family Login, the lower rate may not come from a website where you call to get the rate, or from an e-mail that you received.
All requests, including receipts, are subject to verification by zoo family Login. zoo family Login will not accept evidence of a lower price that cannot
be independently confirmed by zoo family Login personnel. zoo family Login will also
not verify any request that it believes, in its sole discretion, is the result of a printing
or other error or is made fraudulently or in bad faith. Within approximately 7-10 working
days of verification, zoo family Login will credit or refund the fare difference as
stated in the "Best Price Guarantee."
zoo family Login reserves the right in its sole discretion to modify or
discontinue the Best Price Guarantee or to restrict its availability to any person, at any
time, for any or no reason, and without prior notice or liability to you. The terms that are
in effect at the time of your booking will determine your eligibility under the Best Price
Guarantee. No change in the Best Price Guarantee will affect any coupon that has already
been issued to you. The failure by zoo family Login to enforce any provision of these
Terms & Conditions shall not constitute a waiver of that provision.
By using the Site, you agree to irrevocably waive any claim against zoo family
Login, its subsidiaries or affiliates, and any of such party's officers, directors,
managers, agents, contractors, or employees, and expressly agree that neither zoo family
Login nor any of its subsidiaries, affiliates, officers, directors, managers,
agents, contractors or employees, shall be held liable for:
For avoidance of doubt (and without limiting the foregoing), zoo family Login
does not assume any liability whatsoever for cancelled flights, flights that are missed, or
flights not connecting due to any scheduled changes made by the relevant airline
You agree to protect and indemnify zoo family Login, its affiliates,
partners, joint ventures and/or their respective suppliers and any of their respective
officers, directors, managers, employees and agents from and against any claims, causes of
action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of
any kind or nature including but not limited to reasonable legal and accounting fees,
If you have a dispute with a travel product or service supplier(s), including
but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour
operators and consolidators, vacation packages and activities suppliers, traveler assist
service providers and insurance providers, you release us, our affiliates, partners, joint
ventures and their respective officers, directors, managers, agents and employees from
claims, demands and damages (direct, indirect, incidental, and consequential) of every kind
and nature, known and unknown, arising out of or in any way connected with such
To ensure that your credit, debit or charge card is not being used without
your consent, we may validate your name, address and contact number supplied by you during
the booking process against appropriate third party databases. By accepting these Terms
& Conditions you agree and authorize us to carry out such verification checks as stated
herein. In performing these checks, you acknowledge and concur that such personal
information you provide to us may be disclosed to a registered Credit Card Payment Gateway
Agency which may keep a record of such information in whole or in part. Rest assured this
verification process is performed for the sole purpose to verify and confirm your
You agree that you are at least 18 years of age and possess the legal
authority to enter into this agreement and to use the Site in accordance with all Terms
& Conditions herein. If you are using this Site and/or making travel reservations or
bookings for another person you agree to inform that person(s) about the Terms &
Conditions that apply to the travel reservations and bookings you have made on their behalf,
including all rules and restrictions applicable thereto and these Terms & Conditions.
You agree to be financially responsible for all of your use of the Site (as well as for use
of your account by others). You are responsible for any bookings and travel reservations
made by persons under your direction or control. You also warrant that all information
supplied by you or on your behalf, or by members of your household in using the Site is
true, current, complete and accurate. Furthermore, you also confirm that the traveler is not
an unaccompanied minor. Without limitation, any exploratory, speculative, false, or
fraudulent reservation or any reservation in anticipation of demand is prohibited
Whenever you make use of a Site feature that allows you to upload material to the Site, or to make contact with other users of the Site, you must comply with applicable laws and the best standards of Internet courtesy and behavior. You undertake that any such contribution does comply as aforementioned, and you irrevocably undertake to fully indemnify us at all times for any breach of that warranty and undertaking. Any material you upload to the Site will be considered non-confidential and non-proprietary and we have the right to use, copy, store, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to the Site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible or liable to any third party for the content or accuracy of any materials posted by you or any other user of the Site. We have the right to remove any material or posting you make on the Site if, in our opinion, such material does not comply with these Terms & Conditions.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL HAVE A
SUBSTANTIAL IMPACT ON HOW CLAIMS YOU AND WE MAY HAVE AGAINST EACH OTHER ARE
Customer satisfaction is the foundation of our success. That's why, if a dispute arises between us, our goal is to resolve the dispute quickly in a fair and cost-effective way. Accordingly, we strongly encourage you, before taking any other action, to reach out to us by contacting customer service at +8801618-181313 or so that we have an opportunity to try to address your concerns.
Otherwise, you and we agree that we will resolve any dispute, claim or controversy arising out of or relating to your use of the Site, these Terms & Conditions, or the breach, termination, enforcement, interpretation or validity thereof, or our relationship in connection with the Site or these or previous versions of these Terms & Conditions (each, a "Claim"), in accordance with one of the subsections of this Resolution of Disputes section below or as otherwise mutually agreed by the parties in writing.
These Terms & Conditions and the rights of the parties hereunder shall be
governed by and construed in accordance with the laws of People’s Replublic of Bangladesh,
exclusive of conflict or choice of law rules. You agree that unless otherwise mutually
agreed by the parties in writing or as otherwise described in the Mandatory Arbitration
provision below, any Claims shall be brought in a court located in Dhaka City, People’s
Republic of Bangladesh. Unless otherwise prohibited by applicable law, any Claim must be
brought within one (1) year from the date on which such Claim arose or accrued.
All claims you bring against us must be resolved in accordance with this
Resolution of Disputes section. All claims filed or brought that are not in accordance with
to this section shall be considered improperly filed. Should a claim be filed by either you
or us in manner that is not in accordance with this section, the other party may seek to
recover attorneys' fees and costs up to BDT 100,000, provided that the other party has been
notified in writing of the improperly filed claim, received fourteen days to withdraw such
claim, and fails to do so.
You agree that the travel services reservations facilities of the Site shall
be used only to make legitimate reservations or purchases for you or for another person for
whom you are legally authorized to act. You understand that overuse or abuse of the travel
services reservation facilities of the Site may result in you being denied access to such
facilities. You may not use this Site for any commercial purpose. You agree you will not
access, monitor or copy any content or information of this Site using any robot, spider,
scraper or other automated means or any manual process for any purpose without our written
permission. You agree that you will not violate the restrictions in any robot exclusion
headers on this Site, or bypass or circumvent other measures employed to prevent or limit
access to this Site. You agree you will not modify, copy, distribute, transmit, display,
perform, reproduce, publish, license, create derivative works from, transfer, or sell or
re-sell any information, content, graphics, software, products, or services obtained from or
through this Site or call center. You agree you will not use a frame or border environment
around the Site, or other framing technique to enclose any portion or aspect of the Site, or
mirror or replicate any portion of the Site, and that you will not sell, offer for sale,
transfer, or license any portion of the Site in any form to any third parties.
You agree you will not use any device, software, or routine that interferes, or attempts to interfere, with the normal operation of our Site, or take any action that impose an unreasonable load on our equipment. You will not disguise the origin of the information you transmit through the Site, whether to navigate the Site, make a travel reservation or booking, or post any content. You must not misuse the Site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious, offensive, defamatory or technologically harmful. You must not attempt to gain unauthorized access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site.
You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any material posted on it, or on any website linked to it.
We reserve the right to cancel your zoo family Login account and terminate your use of the Site if you violate any of the above prohibitions.
For your convenience, our use of the following terms in these Terms &
Conditions shall have the meaning below:
"Service Element" - a singular product or service listed on the Site that can be booked independently of any other service. (e.g.: car, hotel, flight).
"Travel Supplier" - a vendor of one or more Service Elements. (e.g.: hotels, car suppliers, airlines). zoo family Login does not act as principal but makes arrangements with third-party vendor Travel Suppliers for Service Elements, all as defined above.
"Booking" - a negotiation process with the Travel Supplier carried out by you while using this Site for the purpose of obtaining one or more Service Elements that may result in a contract with the Travel Supplier at the time we receive full payment and accept your offer.
In order to complete a Booking the following steps are taken to ensure its validity:
When we place Service Elements on our Site, we are inviting you to make an offer for their purchase. You do not make this offer until you press "Book" on the payment page (entitled "Review Trip Details and Book") of the Site.
Once you have done so you have made zoo family Login an offer (which cannot be withdrawn if you change your mind) to purchase the relevant Service Element(s) from the relevant Travel Supplier(s) (your "Booking"). We are free to accept your offer on behalf of the relevant Travel Supplier or to reject it, at our sole discretion.
The zoo family Login email confirmation is NOT the contractual acceptance of the Booking, but merely an acknowledgement that we have received your offer. We will need to check the availability of the relevant Service Element(s).
If the relevant Service Element is available, your Booking will be processed. The contract pertaining to the relevant Booking is formed when payment in full has been received.
The contract between you and the relevant Travel Supplier will relate only to those Service Elements confirmed by email with ticket numbers in case of air or reservation numbers in case of hotels, cars or activities.
The terms of your Booking (such as price, availability and/or dates of travel) are not guaranteed until the contract is formed between you and the Travel Supplier and a ticket has been issued and/or a reservation has been made and confirmed by the Travel Supplier.
Please note that once you have completed the Booking stage you can only cancel or change the details (such as names or destinations) of your Booking at our sole discretion and in accordance with these Terms & Conditions.
These Booking processes will apply to any of our individual Service Element's Terms & Conditions set out below. The airline ticket Terms & Conditions, the hotel Terms & Conditions, the car rental Terms & Conditions, the attractions and services Terms & Conditions supplement any area not covered by the Booking process. We reserve the right to change the Booking process at any time, with changes automatically taking effect from the date such changes are posted on the Site.
At all times throughout your trip a government-issued photo ID is required for security checks at airports, hotels and car rental locations and may be required for attractions and other products as deemed necessary by the relevant Travel Suppliers.
In addition to the required government-issued ID as stated above, proof of citizenship (Passport) is required for international travel. Please note that it is your sole responsibility to ensure that you meet the passport, visa, and/or health requirements of the countries you wish to visit and those that you transit (even if it is for a simple flight change). Many countries require that your passport should be valid for a minimum period from the date of arrival into that country. For any questions regarding what the applicable minimum period is and any other conditions or passport/visa requirements for travel, you should contact the corresponding local consulate of the countries to which you are travelling.
Neither zoo family Login nor its affiliates accept any responsibility, and you will not be entitled to any refunds whatsoever, if you are denied boarding, delayed or deported due to non-fulfillment of the above.
zoo family Login reserves the right to correct errors in any advertised
price and, if applicable, give you an option to either cancel the Booking or allow zoo family
Login to collect an amount equal to any increase in price from your provided credit
or debit card, prior to your departure.
Once you have made your Booking, you cannot transfer or change the name(s) or
destination(s) listed in your Booking.
Your Booking will be fulfilled on the delivery date set out in your ticket information email or, if no delivery date is specified, then on the date the ticket is issued, unless there are exceptional circumstances.
The terms of this agreement incorporate by reference the terms of each airline's contract of carriage. Passengers may inspect the full text of the contract of carriage at each airline's airport or city ticket offices. Passengers have the right, upon request to the airlines, to receive free of charge by mail or other delivery service the full text of the contract of carriage. The incorporated terms of the contract of carriage may include: (1) Limits on the airline's liability for personal injury or death of passengers, and for loss, damage, or delay of goods and baggage, including fragile or perishable goods; (2) Claim restrictions, including time periods within which passengers must file a claim or bring an action against the airline for its acts or omissions or those of its agents; (3) Rights of the airline to change terms of the contract; (4) Rules about reconfirmation of reservations, check-in times, and refusal to carry; (5) Rights of the airline and limitations concerning delay or failure to perform service, including schedule changes, substitution of alternate airline or aircraft and rerouting.
Our total prices include all taxes and fees applicable to airfare, hotel
accommodation, car rentals and activities included in your Booking, unless stated otherwise
in your ticket information email or in these Terms & Conditions. Additional fuel
surcharges, security, baggage, seat reservation, hotel incidentals, and other applicable
service charges may apply which will be charged by the relevant Travel Supplier at time of
check-in. You are solely responsible for any such additional charges due to the Travel
Supplier. If you have any questions about such charges, please contact the relevant Travel
Prices quoted also do not include any additional flight fuel surcharges or other surcharges, which may be imposed from time to time by the relevant Travel Supplier or authorities, all of which must be paid by you.
Payment must be made in full with a valid credit or debit card at the time of Booking. zoo family Login accepts all major credit or debit cards with a verifiable billing address.
You hereby authorize zoo family Login and its authorized third party to process the charge to the credit or debit card you provide to us for the total amount of your Booking.
You may be required by the relevant Travel Supplier(s) to present a valid credit or debit card at the time of check-in at the hotel and/or at the pick-up location of the car rental company to provide confirmation of authorized card usage and/or to secure any additional charges. The cardholder must be a traveler listed on your Booking.
All offers, prices, and conditions of sale may be subject to:
A reservation is not complete until confirmed/ticketed. To protect our
customers, we verify with the credit/debit card company that the billing address and credit
card verification number you provided to us is accurate and that your debit/charge will be
accepted. Until such information is verified, the fare is subject to change. We are not
responsible for any transaction that is declined based upon a credit/debit card that is
declined by the issuing company or a travel provider or if, for any reason, the debit/credit
card billing address and/or credit card verification number cannot be verified in a timely
manner, nor are we responsible for any changes in fare or any other charges that may occur
during our verification process. In the event the fare selected is not available an approval
code may have been issued on your credit card. If the transaction is not completed the
approval code may temporarily credit the amount from your bank account.
In addition to each Travel Supplier's cost and fees including Bank/Payment
Gateway Charges, zoo family Login may charge a service fee as described below. All zoo family Login fees are charged on a per-person or per-ticket basis and are non-refundable.
|Air - Economy||Air - Business/First|
|Bangladesh Domestic||International||Bangladesh Domestic||International|
|Agent Assisted Cancellation(2) with Refund||BDT 300||BDT 2000||BDT 300||BDT 3000|
|Air - Economy||Air - Business/First|
|Re-issue||BDT 300||BDT 2000||BDT 500||BDT 3000|
|Types||Air - Business/First|
|Agent Assisted Services||Passenger Name Misspelling||BDT 2000|
|Baggage Related Service||BDT 1000|
|No-Show Services||BDT 1000|
|Reasons noted (3) (Our Service fees are applicable
upon success, but do not included airline fees)
|We offer Special Discounts under our Compassion
Exception Policy (CEP). Our CEP Policy covers Military, Senior Citizens
(over 65 years), Natural Disasters, Bereavement, Youth (between 18 and 25 years),
terminally ill, and people with Disabilities.
All Airline Refunds/Future Credits are subject to each airline fare rules, policies and procedures
Service fees will be converted in local currency on the payment page.
Passenger types = Adult, child, senior, infant, student, military.
** All post-ticketing service fees are non-refundable and are subject to change without notice. zoo family Login fees, additional fares collected, and other charges are in addition to any airline, hotel, or car rental fees and charges. You will only be charged the final total amount.
Government imposed taxes and fees are subject to change. You will only be charged the final total amount as shown.
1. Most of our airline tickets are non-refundable. Only available if our Travel Suppliers' fare rules allow cancellation and refunds, and we have accepted your request for a refund, you are not a "no show" (most "no show" bookings are in-eligible for any waiver from suppliers for refund processing), and if we are able to secure waivers from suppliers to process this requested cancellation and refund.
2. Most of our airline tickets are non-refundable. Airline Refunds/Future credits are subject to airline fare rules, policies and procedures.
3. Special Services - All Services noted are on a Request Basis ONLY and are subject to each Airline's review and approval process along with their fare rules, policies and procedures.
Name Misspelling - Passengers name on their airline ticket does not match their passport or other universally accepted government ID
Baggage - please retain all receipts and baggage tags
No- Show - Documentation advising why you were unable to make your scheduled departure will be required
Denied Boarding - Documentation as why you were denied boarding of your scheduled departure will be required
Duplicate Tickets - Copies of all tickets, reflecting exact same itineraries booked with us will be required in order to process a refund request
Any and all changes made to the itinerary are restricted and are subject to
airline fare rules, whichever is more restrictive; most of our tickets, hotels, cars,
packages and cruises do not allow any date or name changes after the booking is completed.
zoo family Login does not guarantee, and shall not be responsible for, any bookings or
reservations made or confirmed to you in the event that the original itinerary has been
changed by the supplier pursuant to customer's request or supplier's schedule
Most of our airline tickets are 100% non-refundable. In certain cases,
where the airline may allow cancellations, a credit may be valid towards a future ticket
purchase by the same traveler on the same airline. Usually the credit issued by the airline
supplier has a specific expiration date, after which it cannot be used. We encourage you to
discuss additional restrictions attached to your credit with a customer service agent. All
such bookings where the cancellation may be permitted must be cancelled prior to the
scheduled departure time of the first flight segment by calling our customer service center.
We do not guarantee any cancellation. When you are ready to make your new booking and wish
to use your airline credit, you will be required to the pay fare difference (if any),
applicable airline penalties and any applicable zoo family Login post-ticketing fees.
All such changes are governed by each airline's fare rules, policies and procedures, which
are not under our control.
No additional representation is made for our exchange fees except that an agent will assist you in locating your desired new flights and attempt to re-book the new flights based on availability and other factors.
As per our Compassion Exception Policy (CEP), we offer Special Discounts for Military, Natural Disasters, Bereavement, Customers with Visual Impairments, Senior Citizens and Youth. Please review our Compassion Exception Policy (CEP) in detail.
If your itinerary includes flights operated by more than one airline, please
read carefully each such airline's terms and conditions, which can be found on each such
airline's website. Each such airline will have its own restrictions, rules and fees. If one
of these flights is affected by an airline change (e.g. cancellation or rescheduling) that
causes a Customer to make changes to the other flight, the Customer may be responsible for
any fees or ticket cost incurred for making changes to the unaffected flight. Such airlines
may charge their own fees for changes, refunds, or if exchanges are requested. You are
responsible for complying with each airline's terms and conditions, which may differ (for
example, check-in times and limits on baggage size/weight). It is advisable you print your
outbound and return portions of your e-ticket confirmation for all flights prior to
travelling. You may be asked for proof of your return ticket at check-in.
Most of our airline tickets, hotels, pre-paid car rentals, vacation packages
and service fees are non-refundable after 24 hours of booking. Trip protection insurance is
refundable within 10 days of purchase if travel has not commenced and you have called our
customer service center to cancel. All cancellations must be done over the phone only. We
can accept refund requests only if the following conditions have been met:
We are unable to provide a specific time line for how long it may take for
this requested refund to be processed. All refund requests are processed in a sequential
format. Once you have provided our customer service agent with your cancellation request, we
will then send you an email notification that your request has been received. This
notification does not automatically qualify you for a refund. This only provides you with an
acknowledgement of your request and provides you with a tracking number. Upon receipt of
your request we will work with the suppliers such as airlines, hotels, car-rental companies
to generate a waiver based on airline and other supplier rules and notify you of the
supplier decision. Our services fees associated with the original travel reservation or
booking are not refundable. Please note that we are dependent on the suppliers for receiving
the requested refunds. Once the refund has been approved by the supplier it may take
additional time for this to appear on your credit card statement. Generally, all suppliers
will charge a penalty for refund. This entire process may take 60-90 days from receipt of
your request to receiving credit on your statement. Apart from the airlines and other
suppliers refund penalties, zoo family Login will charge a post-ticketing services fee,
as applicable. All refund fees are charged on per ticket per person basis. These fees will
only be assessed if a refund has been authorized by the supplier or a waiver has been
received and when the airline/supplier rules permit such refunds. If such refund is not
processed by the supplier, we will refund you our post-ticketing service fees applicable to
your agent assisted refund request, but not our booking fees for the original travel
reservation or booking.
As per our Compassion Exception Policy (CEP), we offer Special Discounts for U.S. Military, Natural Disasters, Bereavement, Customers with Visual Impairments, Senior Citizens and Youth. Please review our Compassion Exception Policy (CEP) in detail.
Cancellation Password - For your security, bookings may only be cancelled over the phone, and not by email or web chat. When requesting zoo family Login to cancel a booking on your behalf, our agents will send you an email with a unique Cancellation Password to the e-mail you entered when the booking was created. Please provide the Cancellation Password to our agents when asked, in order to complete your cancellation request. If you cannot access your email and provide your Cancellation Password, we may not be able to process your request for cancellation. The Cancellation Password will expire within 3 hours of issuance. If your Cancellation Password expired before we were able to process your request, please call us back to obtain a new Cancellation Password.
We reserve the right to decline any transaction that may have had an error in
promo code value even after the booking is created and booking receipt is issued.
The promo code offer is on our transaction service fees only, Discount varies
based on the transaction service fees charged for that ticket or travel reservation, and the
value of discount will be up to the amount of the service fees charged for that transaction
or the promo code's value per transaction whichever is less. You must use the promo code at
check-out to redeem this offer. This offer may be revised or dis-continued without
We accept credit cards and debit cards issued in Bangladesh and several other
countries as listed in the billings section.
We also accept Cash in Office, Bkash, Online Bank Transfer, etc. methods as well.
Please note: all hotel, car rental and tour/activity bookings are only
confirmed upon delivery of complete confirmation details to the email you provided with your
reservation. In some cases, pre-payment may be required to receive confirmation.
In order to provide you with further protection, when certain transactions are determined to be high-risk by our systems, we will not process such transactions unless our credit card verification gateway team has determined that it's safe to process them. In order to establish validity of such transactions, we may contact you or your bank.
Most tickets are electronic (e-Tickets), however with certain itineraries
where an e-Ticket is not available a paper ticket will be issued. If an e-Ticket could not
be issued for a particular reservation or if a delivery was being made of another product or
service, zoo family Login will send the paper ticket, product or service through a
secure mode of delivery (a reputable carrier company). zoo family Login does not assume
any responsibility for the fault of the delivery company. We will attempt to redeliver but
do not provide any guarantees for redelivery on time. If you provide an incorrect address,
then you may have to pay excess fees to the delivery company for alteration of the address.
If an e-Ticket is generated the ticket information will be available on the Site.
If your credit card declines at the time of processing your transaction, we
will make all efforts to notify you by email within 72 hours. The transaction will not be
processed if your credit card has been declined. The fare and any other booking details are
not guaranteed. If there is a fare change you have a right to cancel the booking at no
cost to you. There will be no service fees charged for this.
Please note that your seats, meals, frequent flyer and other special requests
are requests only. The airline reserves the right to apply any revisions to the requested
seat allocation without notification. All requests should be verified with the airline. We
do not guarantee you will be assigned the seat you have requested. We also do not guarantee
that your meal, frequent flyer and other special requests will be confirmed by the airline.
It is therefore recommended you contact your airline directly to confirm these requests.
If you have excess baggage, you will have to pay any excess baggage fee
assessed by each airline. We recommend traveling light to reduce these costs. To find the
additional weight baggage fees for each airline, please visit our Booked Airline page. These
fees are to be paid directly to airline upon using such service. We make an effort to keep
the baggage fees table updated but we recommend you contact the airline directly for the
latest fees on check baggage and policy as it relates to baggage.
When there are two or more airlines involved for connecting flights, you may
have to reclaim your bags at the connecting airport and check-in again to continue your
journey. In these cases, if you have excess baggage, you will have to pay any excess baggage
fee assessed by each airline. We recommend traveling light to reduce these costs.
All Airlines have differing rules and policies regarding schedule changes,
which are beyond our control.
Due to the operational needs of each airline, changes are often made to the flights that they are currently operating. Often these changes are a prediction of travel needs for a future dates but can also reflect same day changes. Types of changes could be: flight number changes, time changes, routing, date changes and or cancellations. Cancellations include when an airline has stopped or temporarily canceled service to certain cities, or stopped service on certain days of the week.
zoo family Login does not assume any liability whatsoever for cancelled
flights, flights that are missed, or flights not connecting due to any scheduled changes
made by the airlines.
We make every attempt to notify the customer of any schedule changes. It is
always best to contact the airline to reconfirm you flights within 72 hours of
It is always important for the customer to reconfirm their flights with the
airlines 24 to 72 hours prior to departure, especially if they are already traveling. You
should periodically check emails for updates regarding flight schedules and respond in a
Tickets will not be sold directly to unaccompanied minors age 18 and under.
Each airline sets its own policies and regulations for children traveling without adult
supervision. Please check with the airline directly for minor age requirements, as the
following items may change:
You must call the airline to verify rules and restrictions for unaccompanied
minor(s) traveling alone.
All customers are advised to verify travel documents (transit visa/entry
visa) for the country through which they are transiting and/or entering. zoo family Login will not be responsible if proper travel documents are not available and you
are denied entry or transit into a Country.
Your transaction with zoo family Login does not guarantee entrance to the country of destination. Traveler understands that zoo family Login accepts no responsibility for determining passenger's eligibility to enter or transit through any specific country. Information, if any, given by zoo family Login's employees must be verified with government authorities. Such information does not imply responsibility on zoo family Login's behalf.
zoo family Login is not responsible for any tickets that could not be
processed due to inaccurate and/or incomplete verification of credit card information,
and/or credit card decline and/or due to technical glitches. In extremely rare cases,
airlines fares may change prior to the completion of ticketing process, in which case, zoo family Login reserves the right to notify you of any fare changes within three (3)
business days. However, for any fare changes up to 1000 BDT of the new fare (after a ticket
processing error or issue only has occurred), we will absorb the difference of the fare. In
the event that your original flights cannot be honored, zoo family Login will make every
effort to provide alternative flight/fare options. If we are unsuccessful in contacting you,
we reserve the right to cancel your booking. We will send an e-mail advising you of the
cancellation and this will serve as final notification. zoo family Login will not be
responsible for any fare increase and you have the right to cancel the booking at no cost to
you in these cases. All fares are not guaranteed until ticketed.
If any of our agents, make a mistake in the booking process we shall make
reasonable attempts to rectify these errors at the time of occurrence. zoo family Login
stands committed to providing compensation up to a maximum of the entire service fees that
zoo family Login has collected for that booking in addition to a 2000 BDT coupon as
redemption towards purchases from zoo family Login within 12 months in the future. You
must notify us of errors within 24 hours of receiving your itinerary. Beyond this 24-hour
period, zoo family Login will not be responsible for these errors.
It is the responsibility of the traveler who has booked with us online or has
made the booking directly with a customer service agent to review and reconfirm names,
dates, flight numbers, airlines and routing including all airport changes. If you discover
any discrepancy in your itinerary, you are requested to immediately contact a zoo family
Login customer service agent within 4 hours from the time the booking was
If you fail to contact us by phone within 4 hours of completing the booking, we shall consider the booking you have made to be acceptable to you and we do not assume any liability thereafter for any discrepancy in your booking.
You are requested to review and save the itinerary.
Photos of the hotel and information provided regarding the service,
amenities, products, etc. have been provided to us by the supplier. zoo family Login
accepts no responsibility for any changes that the supplier has not updated
Specific features such as bedding type or non-smoking rooms are simply a request and not guaranteed unless otherwise specified by the hotel. While most hotels will strive to honor your requests, neither zoo family Login nor the hotel will guarantee that your request will be honored.These rates will require you to present identification at the time of check-in to prove that you're eligible for those special rates. Hotel properties are not obligated to honor these rates if you do not qualify or if you don't have identification confirming your eligibility.
No refunds will be issued for unused room nights due to early departures.
Some hotels offer an Airport Shuttle as an extra service. You should always contact the hotel prior to check-in to find out availability and pricing.
Booking Bonus' that are offered by the hotels, such as free breakfast, tours, etc. are all subject to change and availability and are controlled by the hotel directly.
Prepaid Reservations are charged to your credit card at the time of booking.
This charge includes Full Base Amount (room only) of the reservation. Resort fees, energy
surcharges and cleaning fees, may be charged on a daily basis. They also will collect for
incidentals such as meals, movies, games, wet bar, parking, and phone calls. Rates are only
guaranteed at the time of booking.
Some hotels will require a voucher at check-in. zoo family Login will
send the voucher to the email address supplied to us when your booking was made. It is
always recommended you have a copy of your email confirmation with you at check-in.
Book Now, Pay Later Reservations use your credit card to hold your
reservation until you arrive for check-in. zoo family Login strongly recommends that you
confirm Book Now, Pay Later reservations directly with the hotel, no sooner than 24 hours
prior to check-in. On some non-prepaid hotels, hotel companies require a deposit up to the
full amount of the stay. These rates are usually non-refundable, with no modifications
Meal Plan are the sort of dining arrangements that you have selected for your hotel stay. For
example, you may have selected a hotel which cooks all your meals for you and which are
included in the price. Or, you may have selected an apartment with cooking facilities, which
means you arrange your own meals. Meal Plan meanings and abbreviations are as
Photos of the hotel and information provided regarding the service,
amenities, products, etc. have been provided to us by the supplier. zoo family Login
accepts NO RESPONSIBILITY for any changes that the supplier has not updated.
Specific features such as bedding type or non-smoking rooms are simply a request and not guaranteed unless otherwise specified by the hotel. While most hotels will strive to honor your requests, neither zoo family Login nor the hotel will guarantee that your request will be honored.
Booking Bonus' that are offered by the hotels, such as free breakfast, tours, etc. are all subject to change and availability and are controlled by the hotel directly.
Any changes or cancellations should be requested by calling customer service.
A No-Show is when you fail to show up to check-in for your reservation
without prior notification. If you are not going to check in for your reservation you will
need to contact the hotel directly. Depending on the hotel restrictions you may be charged
penalties or lose the entire pre-paid or deposit amount of you booking.
Hotels may take up to 72 hours to return a confirmation number. The process
starts when you book the hotel on our Site. We will send you an email stating that your
reservation is confirmed. This is to let you know that we have received your request. If you
do not receive any email communication from zoo family Login, and include the confirmation number and a contact phone number. We
suggest you to reconfirm your hotel reservation 24 hours prior to check in.
In many cases, the hotel will not receive the actual guest name until 72 hours prior to arrival. Your reservation is secured and guaranteed once you have received the final confirmation email and or voucher. We recommend you contact the property within three (3) days of your scheduled arrival to confirm your details.
Any changes or cancellations should be requested by calling customer service.
We understand that sometimes plans change. Listed below are additional cancellation and change policies. Some policies may vary by property: